How do I contact ModelRiver support, and what should I include?
Updated
Email team@modelriver.com, or ask in the chat on this page. Including a few details up front lets us find your request quickly and skip the back-and-forth.
What should I include?#
- Your project and workflow name
- When it happened, with time zone
- The full error response, including the status code
- The channel ID for async requests, or a screenshot of the request in Request Logs
- What you expected to happen
Never send your API keys or provider keys. We don't need them, and we'll never ask for them.
How fast will I hear back?#
| Priority | Target first response |
|---|---|
| Critical (production down) | 1 hour |
| High | 4 hours |
| Standard | 1 business day |
Paid plans include email support (Pro) or priority support (Scale). Free plans are supported by the community and the docs.
Is there a status page?#
Yes, at status.modelriver.com. Check it first if many requests are failing at once.
Where do billing or security questions go?#
The same address. For refunds, use the subject Refund Request. For security issues, include steps to reproduce. For sales, security reviews and contracts, use contact sales.