How do I upgrade, downgrade or cancel my ModelRiver plan?
Go to Billing & usage → Manage subscription in the console. Only the organization's Owner can change the plan or billing details.
What happens when I upgrade?#
The new plan starts immediately, with its higher limits. You get a prorated credit for the unused part of your old plan, and your new billing cycle starts on the day you upgrade.
What happens when I downgrade?#
You keep your current plan until the end of the billing period, then the lower plan starts. You can undo a scheduled downgrade with Cancel Downgrade before it takes effect. The difference isn't refunded.
Check the lower plan's limits before you switch, especially seats (Free has one) and requests per month.
What happens when I cancel?#
You keep access until the end of the period you've paid for, and you aren't charged again. There's no refund for the rest of the month. Cancelling a subscription doesn't close your account; to close it, see How do I delete my data or account?
Where are my invoices?#
Under Billing & usage → Invoice History, where you can view and download past invoices. Payments are handled by Stripe. Prices don't include taxes; where taxes apply, they're added on top.
What if a payment fails?#
The payment is retried. If it still hasn't gone through after 7 days the account may be suspended, and after 30 days of non-payment it may be deleted. Update your card from Manage subscription to avoid this.